FAQ

Have questions? Check if we have already answered it below.

The entrance is concealed and we strongly recommend using sat nav if you are not familiar with the area. Please use the full name and post code in sat nav – if you just use the post code you will end up at the wrong address!

We strongly recommend using what3words as that will guild you directly to us.

Here is a precise what3words address, made of 3 random words. Every 3 metre square in the world has its own unique what3words address: ///wolf.treatment.acute

If you go over the cattle grid you’ve gone too far – turn around!

Yes. We often have alarms activate and need the ability to turn them off. There may also be unforeseen circumstances where we need your key. Your car will only be moved in very rare circumstances. In case it helps, over the past year we haven’t moved any cars but we have had to quieten alarms!

We have 24/7 on site management.

You can walk, book a taxi, order an Uber or contact us after booking to pre-book a private hire transfer at a small additional cost.

No but we can provide you with details of local family run businesses who can. Please contact us.

Yes. Secured with gates and surrounded by hedgerow.

Don’t panic! Contact us – we can send it in a car to meet you or you can just come back and get it. We are here 24/7 so there is no concern that you won’t be able to access your car when you need to.

As early as you like on your parking day! Bristol airport say on their website:

“Passengers are strongly advised to check-in at the airport at least two hours before a scheduled flight and three hours before a charter flight. For full details you should refer to your Airline/Tour Operator“.

Please contact us with your registration number and let us know the changes so that we can ensure your key is to hand to save you waiting. If you extend your trip past your parking day, that’s no problem – but there will be an additional cost.

Yes. Your vehicle is left at your own risk and we don’t offer anywhere to store valuables/other items. We do not accept any responsibility for damage whilst your vehicle is with us.

We cannot help the British weather! So long as your vehicle has a towing eye, we will be able to pull you out and ensure that you are able to get on your way as quickly as possible. Rest assured you will be able to enter and exit the parking area.